Help & Customer Support

Get help and answers to your questions quickly.

My order is on hold?

If you see a message on your order that requires action on your part or you think the message displayed is incorrect please contact us by using the contact form provided.

Orders may be placed on hold for the following reasons:

  • Frame out of stock
  • Frame no longer available 
  • Question about prescription
  • Pupillary distance to be confirmed
  • Awaiting frames for reglazing
  • Awaiting payment

Please Note: Your order will be kept on HOLD until the relevant information is confirmed. Please advise us as soon as possible if you do not wish to send a copy of your prescription or if you know your PD and will not be sending us a pair of glasses for a PD check to prevent delays with your order.


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
a minute ago
Invalid characters found