Help & Customer Support

Get help and answers to your questions quickly.

Find the Correct Frame

When choosing a new pair of glasses it is best to check your current frame sizes by looking for the printed measurements (usually found on the arm or bridge), for example:


  • 52 (mm) will represent the lens width measured in millimeters 
  • 16 (mm) will represent the bridge width measured in millimeters
  • 135 (mm) will represent the overall length of the arm measured in millimeters

Designer models are usually available in more than one size and various colour options.

Budget models are usually only available in one size but they are more often than not available in various colour options.

Click here for more information on frame measurements

To find the best size frame you can refine the results easily by adjusting the frame size bars accordingly. This will quickly show you only the sizes you want to see. This filter can be found on the left hand side of the search results page. 

In addition to this other refine options can be selected, such as price, material, style etc. 


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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