Help & Customer Support

Get help and answers to your questions quickly.

What is a Reglaze?

A re-glaze is the fitting of new lenses to your existing frame. You may wish to use this service if...

  • you have had your Prescription updated and you wish to keep your current frame.
  • your lenses are scratched or damaged and you wish to replace them.
  • you wish to replace your current lenses with a different type of lens.
  • you purchase a new frame elsewhere and would like us to fit your lenses.

Just select the type of frame you wish to have Re-Glazed, as the price will be reflected by this. Then enter your prescription, choose your lenses and enter the required details.

Click here to order new lenses in your own frames.

You will be emailed a confirmation order after you have made payment. We advise you to print a copy of your order and send this with your glasses to the address shown in your order.

Please send your glasses by secure service as we cannot be held responsible for glasses lost in shipping. Glasses are re-glazed at your own risk.


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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