Help & Customer Support

Get help and answers to your questions quickly.

Having problems with your vision?

The most common mistake is the mis-entry of the '+' and '-' values. This is an issue that is often caused by customers entering their prescription incorrectly.

If you feel you have a problem seeing with your new glasses, please ensure you have entered your values correctly. You can contact us ensuring you enter your order number and details about the problem you are having.

We will also require a copy of your prescription and details of how you obtained your Pupillary Distance - PD measurement in order to remedy any issues.


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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