If you have recently placed an order with us but did not complete your payment you can find this order in your account under My Orders
The status may show as 'In Progress' however should update within 20 minutes of submitting your order so that you can click to complete the order process.
If you are having a problem completing our form for your payment, please ensure you have entered all details correctly including your House name or number and postcode/Zip code.
Payments that fail generally have one or more of the following errors:
- Incorrect billing address (Card holder registered address)
- Incorrect Card number entered
- Incorrect Security number entered
- Incorrect Expiry date entered
- Incorrect spelling of cardholder name
- Incorrect password entered if Verified by Visa or MasterCard® SecureCode™ is presented
- Too many failed attempts at payment in a short period of time
Sometimes a browser may not pass the cookie required to complete this payment, in which case it is best to clear your cookies, quit the browser and try again.
If you're still having an issue making payment, please contact us