Help & Customer Support

Get help and answers to your questions quickly.

Tracking a Parcel

When your order has shipped we will email a shipping notice, which will detail a tracking number if you have chosen a shipping method with tracking on your order. If free or standard shipping has been selected your order will ship without a tracking number.

Tracking a Parcel

Special Delivery and AirSure Delivery options are sent with a tracking number and can be tracked online using the following links

DPD Tracking

Orders sent using DPD can be tracking online, and you will have the option to change the delivery address once dispatched. If you submit your mobile number on your order, DPD will send you a SMS text update with the location of your parcel once out for delivery. Track a DPD parcel

FedEx Tracking

Orders sent using FedEx can be tracking online. Track a FedEx parcel.  


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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