Help & Customer Support

Get help and answers to your questions quickly.

Item not Delivered

The majority of parcels arrive within 5 - 10 working days from the date of dispatch, though we kindly ask all of our customers to allow up to a maximum of 10 working days for an order to be delivered from the date of dispatch.


We expect all dispatched orders to be delivered within our delivery estimates and we regularly test these to ensure they remain suitable for each destination country. Some items are occasionally delayed within the relevant postal system and we regret when this occurs.


If your parcel has not arrived when you expected, you should:

  • Check if someone else at your address has accepted your parcel.
  • Check with a neighbour or in a safe place like a porch or garage as your parcel may be there.
  • Check for an attempted delivery notification. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
  • Check at your local post office as they may be holding this parcel for you, or they may have additional information about the parcel's location.

Should your item not have arrived within two weeks, please let us know by contacting us, we can then investigate this further for you. We regret that we cannot act before this time because the vast majority of packages will be delivered or returned to us as undeliverable within this time.


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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