Help & Customer Support

Get help and answers to your questions quickly.

Faulty or Damaged Item

If you think there is a problem with your order and that your item is damaged, defective, not as expected, or has missing parts, please contact us as soon as possible ensuring you enter an order number. Our team will authorise a return (if required) and send a Return Merchandise Authorisation (RMA) form.


Click here for instructions on Returning an Item


Defective Items - Please provide a copy of your prescription if you're having trouble seeing with your glasses.


Damaged Items - Please provide us with any pictures of the damage so we can help resolve the problem quickly.


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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