If you think there is a problem with your order and that your item is damaged, defective, not as expected, or has missing parts, please contact us as soon as possible ensuring you enter an order number. Our team will authorise a return (if required) and send a Return Merchandise Authorisation (RMA) form.
Click here for instructions on Returning an Item
Defective Items - Please provide a copy of your prescription if you're having trouble seeing with your glasses.
Damaged Items - Please provide us with any pictures of the damage so we can help resolve the problem quickly.