Help & Customer Support

Get help and answers to your questions quickly.

Getting a Copy of my Contact Lens Specification

A contact lens specification is unique, this is altogether different to a prescription for glasses. 

Following a contact lens consultation or aftercare appointment with your optician a specification will be issued to you, this will enable you to purchase the lenses detailed on that specification. Usually these are only valid for 12 months, after which time a new check up will be required.

Your optician is required by law to issue you with a copy of your contact lens specification, if you did not receive this you can contact the optician who examined you to request a copy. 

Once you submit an order with us we will require a copy of this to validate the details, we will then store your contact lens prescription, which will mean you can continue to purchase the same specification until the expiry date on this specification. 

UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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