Help & Customer Support

Get help and answers to your questions quickly.

Returns & Refunds

  • Returning an Item

    When you return an item, you will have various options available depending on the item, or reason for return. To return an item you've ordered please: Contact us, and click the department Return & ...

  • Our Return Policy

    Should you wish to return an item for exchange or refund please contact our customer support team. Prescription glasses are tailor made to your personal prescription, so if you have any queries or concerns our ...


Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 833247

Call Centre

Mon. to Fri. 9.00am - 5.30pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile calls. Call centre and store closed during UK public holidays.
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