Help & Customer Support

Get help and answers to your questions quickly.


  • How to get a copy of your prescription?

    When you've had your eyes examined by your optician you will be issued with a copy of your prescription, if you do not receive this you should request a copy. If you have lost your prescription your optician c...

  • Understanding your prescription

    A prescription is the result of an examination by an optometrist or ophthalmologist. This will specify all parameters necessary to produce a pair ;of glasses appropriate for your needs. If an examination indic...


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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