Help & Customer Support

Get help and answers to your questions quickly.

Postage & Shipping

  • Shipping Options

    The following shipping options are available when you reach the checkout page: Free Super Saver Delivery Spend over £75.00 to qualify for this delivery option. Delivery will normally be within 7-10 working...

  • Tracking a Parcel

    When your order has shipped we will email a shipping notice, which will detail a tracking number if you have chosen a shipping method with tracking on your order. If free or standard shipping has been selected ...

  • Shipping timescales

    How long does delivery take? Shipping timescales will vary depending on your delivery location. The information below is a guide to shipping timescales: Free Super Saver Delivery UK usually...

  • Where do you post from?

    Shipping origins depend on the particular items ordered and their finial delivery destination. All designer items ship from our UK distribution center Budget items where delivery is within Europe will...

  • Shipping destinations

    We dispatch orders anywhere in the world at no extra cost – we do not charge an international shipping fee! FREE STANDARD DELIVERY Spend over £75.00 to qualify for this delivery option. Once quali...

  • Shipping Costs

    Quoted prices are based on up to two pairs of glasses. FREE Super Saver Delivery Tracking details are not available for this option. Standard Mail - from £5.95 Tracking details are not available for this ...


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
a minute ago
Invalid characters found