Help & Customer Support

Get help and answers to your questions quickly.


  • Having problems with your vision?

    The most common mistake is the mis-entry of the '+' and '-' values. This is an issue that is often caused by customers entering their prescription incorrectly. If you feel you have a problem seeing with your n...

  • Item not Delivered

    The majority of parcels arrive within 5 - 10 working days from the date of dispatch, though we kindly ask all of our customers to allow up to a maximum of 10 working days for an order to be delivered from the d...

  • Faulty or Damaged Item

    If you think there is a problem with your order and that your item is damaged, defective, not as expected, or has missing parts, please contact us as soon as possible ensuring you enter an order number. Our tea...

  • Disappointed in Service Received

    We value our relationship with all our customers, consequently if you're not satisfied with the service that you've received we're very sorry. Please contact us ensuring you enter an order number as well as pro...


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
a minute ago
Invalid characters found