Help & Customer Support

Get help and answers to your questions quickly.

Website Problems

  • Having problems making payment?

    If you have recently placed an order with us but did not complete your payment you can find this order in your account under My Orders The status may show as 'In Progress' however should update within 20 min...

  • Reset your Password

    If you are having trouble accessing your account as you have forgotten your password, please reset your password by clicking the link below. We will email you with a link to reset your password. Reset your Pas...

  • Problem with Product Page

    If you have noticed a problem with a product on our website; perhaps the image or description may be wrong or misleading please let us know by contacting us. Please give as much information about the problem yo...


Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 833247

Call Centre

Mon. to Fri. 9.00am - 5.30pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile calls. Call centre and store closed during UK public holidays.
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