Help & Customer Support

Get help and answers to your questions quickly.

Frames & Sunglasses

  • Frame adjustments

    Each frame that leaves our glazing laboratory is subjected to our quality control checks to certify the prescription is correct, the frames are set up and ready for use and of course to ensure the glasses are t...

  • Find the Correct Frame

    When choosing a new pair of glasses it is best to check your current frame sizes by looking for the printed measurements (usually found on the arm or bridge), for example: 52-16-135 52 (mm) will represen...

  • Prescription Sunglasses

    When you buy a pair of designer sunglasses for use with prescription lenses your new frames need to be sent to our labs to have the prescription lenses fitted. Once your new designer sunglasses have arrived at...

  • Buying a Frame Only

    All prescription frames can be ordered without prescription lenses, these can be ordered simply as a Frame Only which will come with the manufactures demo lenses fitted, alternatively these can be ordered these...

  • Try before you buy

    At this time we do not offer a 'Try before you buy' service. If you're unsure of buying glasses online for the first time, we highly recommend trying a pair from our cheap glasses collection. If you purchase ...

  • Frame Type Pros & Cons

    Various styles and materials of frames will suit specific prescriptions better than others, consequently it is important to understand the pros and cons of each frame type. Full Rimmed Metal Pros: Good supp...


UK Support: 03303 801 190

US Support: (646) 878-6195

German Support: 03222 1095478

Mon. to Fri. 9am - 5pm GMT
Saturday: Closed
Sunday: Closed

(Email support Mon. to Fri. only)

Local and national calls charged at 5ppm. Charges may vary for mobile and overseas calls. Call centre and store closed during UK public holidays.

Shop In Store
37 Station Road
Westgate on Sea

Store Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Closed

Fax: +44 1843 446006
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